A Green Aquatic wants customers to have a clear understanding of how returns, replacements, and refunds are handled. This Refund & Return Policy applies to purchases made through our ecommerce store. This content is provided as a general business policy draft and is not legal advice.
Customers should review their order promptly after delivery. Return or refund eligibility depends on the condition of the item, the reason for the request, and whether the item is returned in a saleable condition where applicable. To help us assess a request, customers may be asked to provide order details, photographs, and a description of the issue.
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at [email protected] with your order number and clear photos of the issue. We will review the case and, where appropriate, offer a replacement, exchange, store adjustment, or refund based on the situation.
Certain items may not be eligible for return for hygiene, safety, perishable, customized, clearance, or other business reasons. Items that have been used, altered, improperly handled, or damaged after delivery may also be refused for return eligibility unless the issue relates to a confirmed delivery problem.
To request a return, refund, or exchange, customers should first contact support before sending any item back. Please include your name, order number, item details, reason for the request, and any relevant photos.
Once a returned item is received, we may inspect it to confirm its condition and whether it matches the reported issue. Approval of a return, replacement, or refund is subject to this inspection and the circumstances of the order.
If a refund is approved, it will generally be issued to the original payment method unless another solution is agreed. Refund timing may vary depending on the payment provider, bank processing time, or method used for the original transaction.
Where stock is available and the case qualifies, we may offer an exchange or replacement instead of a refund. If the same item is unavailable, we may discuss an alternative item, store adjustment, or refund as appropriate.
Shipping charges are generally non-refundable unless the return is due to our confirmed error, a damaged item on arrival, or a wrong product sent by us. Customers may be responsible for return shipping costs in cases where the item is no longer needed or was ordered by mistake, unless we state otherwise during support review.
Customers should contact us promptly after receiving their order if there is any problem. Delayed reports may limit our ability to verify the issue with the courier, supplier, or packaging condition. Processing times for return review, inspections, replacements, and refunds may vary depending on the case.
If you need to cancel an order, please contact us quickly. Cancellation may only be possible before the order is processed, packed, or dispatched. Once an order has entered fulfillment or shipping, cancellation may no longer be possible and the matter may instead be handled under this policy.
For all return, refund, replacement, or damaged item requests, please contact A Green Aquatic at [email protected]. Customers should contact support for case-specific assistance so we can review the order and provide the correct next steps.
